Refund & Return Policy

We accept eligible returns requested within 30 days of delivery.

To qualify for a return, the product must be:

• Unopened
• Unused
• In its original packaging
• Factory sealed and in resalable condition
• Purchased directly from akashaherbs.com

For health and safety reasons, opened or used supplements cannot be returned or restocked.

Products that have had their safety seal broken, removed, damaged, or otherwise altered are considered opened and are not eligible for return unless the product arrived damaged or defective.

Before returning a product, please contact Akasha Customer Care at realakashaherbs@gmail.com.

Please include:

• Your full name
• Order number
• Product you wish to return
• Reason for the return

If your return is eligible, we will provide return instructions.

Do not send products back without first contacting us. Unauthorized returns may not be eligible for a refund.

Unless the product arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.

Original shipping charges are non-refundable.

We recommend using a trackable shipping method when returning a product. Akasha is not responsible for return packages that are lost or damaged in transit.

Once an eligible return has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method.

Please allow approximately 5–10 business days after a refund is processed for the credit to appear on your account. Processing times may vary depending on your bank or payment provider.

Shipping fees are not refundable unless the return resulted from an error by Akasha.

If your order arrives:

• Damaged
• Defective
• Leaking or compromised
• With a broken safety seal
• Missing an item
• Containing the wrong product

please contact us within 7 days of delivery.

Include your order number and clear photographs of the product and packaging when applicable.

After reviewing the issue, we may offer an appropriate replacement, reshipment, store credit, or refund.

Please do not discard damaged or incorrect products until our customer-care team has reviewed your request, as photographs or additional information may be required.

Because Akasha products are ingestible supplements, we cannot accept returns of products that have been opened or used except where required by applicable law or where we determine that the product was defective or compromised when delivered.

Individual experiences with botanical supplements vary.

A product not producing a particular expected or desired result does not, by itself, mean that the product is defective and does not automatically qualify an opened product for a refund.

Customers are responsible for reviewing product ingredients, directions, warnings, and other information before use.

If you experience an unexpected or concerning reaction, discontinue use and seek appropriate medical advice when necessary.

Experiencing an individual sensitivity or intolerance does not automatically make an opened product eligible for return. However, we encourage you to contact us if you have a product-quality or safety concern so that we can appropriately document and review the matter.

If products were purchased as part of a bundle, set, or promotional package, the entire bundle may need to be returned unopened to receive a full refund.

If we permit a partial bundle return, the refund may be adjusted to reflect the regular price of the products retained rather than the discounted bundle price.

Opened products contained within a bundle are not returnable.

Unless otherwise stated at the time of purchase, final-sale products, clearance products, promotional gifts, and complimentary products are not eligible for return or refund.

This does not affect your rights regarding products that arrive damaged, defective, or incorrect.

If Akasha offers product subscriptions, customers are responsible for canceling or modifying a subscription before the applicable renewal or processing date.

Once a subscription order has been processed or shipped, it is treated as a regular order under this Refund & Return Policy.

Canceling a subscription prevents future eligible renewals; it does not automatically cancel or refund an order that has already been processed.

Any additional subscription terms displayed when enrolling will also apply.

We process orders as quickly as possible.

If you need to cancel an order or change a shipping address, contact us immediately at realakashaherbs@gmail.com.

We cannot guarantee that an order can be modified or canceled once it has entered processing or fulfillment.

Once an order has shipped, it cannot be canceled and will be subject to our normal return requirements.

If tracking shows that an order was delivered but you cannot locate it, please:

• Check the delivery location and surrounding area.
• Check with household members, neighbors, front desk personnel, or building management.
• Contact the shipping carrier regarding the delivery.

Then contact Akasha Customer Care if you still cannot locate the package.

Akasha will review missing-package situations individually. A carrier's “delivered” status does not automatically guarantee eligibility for a refund or replacement.

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Akasha is not responsible for orders lost or undeliverable because of an incorrect or incomplete address supplied by the customer.

If an order is returned to us as undeliverable, we may offer reshipment subject to additional shipping charges.

Orders that are refused, abandoned, or left unclaimed may be subject to shipping and handling costs incurred by Akasha.

Any refund issued for an eligible unopened product may be reduced by applicable shipping or return-to-sender charges.

This policy applies only to purchases made directly through akashaherbs.com.

If you purchased an Akasha product through Amazon, a retailer, marketplace, practitioner, distributor, or another third party, your purchase is subject to that seller's applicable return and refund policy.

Please contact the original seller directly regarding your return.

Akasha reserves the right, to the extent permitted by law, to refuse returns, refunds, replacements, or future transactions where we reasonably identify:

• Fraudulent activity
• Repeated or excessive refund requests
• Return-policy abuse
• Altered products
• False claims
• Chargeback abuse
• Other misuse of our policies

Nothing in this section limits rights provided to consumers by applicable law.

If you believe there is an issue with an Akasha charge, please contact us first so we have an opportunity to investigate and resolve the matter.

Nothing in this policy limits your lawful rights with your card issuer or financial institution.

Akasha may update this Refund & Return Policy periodically.

Changes will be reflected by updating the “Last Updated” date above. The policy applicable to an order will generally be the policy in effect at the time of purchase, subject to applicable law.