Shipping, Returns & Refund Policy

We accept eligible returns requested within 30 days of the original purchase date.

• The product must be unopened and unused.
• The product must remain in its original packaging with seals intact.
• You must provide a valid receipt, order confirmation, or other proof of purchase.
• The return must be requested within 30 days of purchase.

Products that have been opened, used, partially consumed, altered, or have had their safety seal broken are generally not eligible for return or refund, except where required by applicable law or where the product arrived damaged, defective, or incorrect.

After 30 days from the purchase date, we generally cannot offer a return, refund, or exchange.

Before mailing a product back to Akasha Herbs, please contact us at:

[INSERT CUSTOMER SERVICE EMAIL]

• Your name
• Order number
• Product you wish to return
• Reason for the return

Please include:

If your return is eligible, we will provide return instructions and the appropriate return address.

Do not send a return without first contacting us. Unauthorized returns may not be accepted or processed.

Customers are responsible for the cost of return shipping unless the return is the result of an error by Akasha Herbs or the product arrived damaged or defective.

Original shipping and handling charges are non-refundable.

We strongly recommend using a trackable shipping method when returning a product. Akasha Herbs is not responsible for returned packages that are lost, damaged, or not delivered to us.

All returned products are inspected after they are received.

We will notify you once your return has been received and let you know whether your refund has been approved or denied.

Products that have been opened, used, damaged after delivery, altered, or returned without their original packaging or seals may be denied a refund.

If your return is approved, your refund will be issued to the original payment method used for your purchase.

Approved refunds apply to the eligible product purchase price. Original shipping and handling charges are not refundable.

Please allow time for your bank, credit-card company, or payment provider to process and post the refund after it has been issued.

Processing times vary depending on your financial institution.

Please inspect your order when it arrives.

If your product arrives damaged, defective, leaking, improperly sealed, or you receive the wrong product, contact us as soon as possible at:

[INSERT CUSTOMER SERVICE EMAIL]

Please include your order number and photographs showing the issue when possible.

We will review the situation and, when appropriate, arrange a replacement, refund, or other resolution at no additional cost to you.

Claims involving damaged, defective, or incorrect products should be submitted promptly after delivery so that we can properly investigate the issue.

For health, safety, and quality-control reasons, we generally cannot accept returns of dietary supplements that have been opened or used.

This includes products that a customer no longer wants after opening, products that have been partially consumed, or products returned because the customer did not experience a particular desired result.

Individual experiences with dietary supplements vary, and Akasha Herbs does not guarantee any particular health, wellness, performance, or other individual result.

Nothing in this section limits any rights you may have under applicable consumer-protection law regarding defective, contaminated, mislabeled, or otherwise nonconforming products.

Customers are responsible for reviewing product ingredients, directions, and warnings before use.

Because individuals may respond differently to botanical ingredients and dietary supplements, experiencing an individual sensitivity, intolerance, or undesired response does not automatically make a product defective.

If you experience a concerning reaction, discontinue use and seek appropriate medical advice.

If you believe there may be a quality or safety problem with the product itself, please contact us so we can investigate.

Unless otherwise stated at the time of purchase, sale, clearance, promotional, and final-sale products are not eligible for return or refund, except where required by law or if the product arrives damaged, defective, or incorrect.

We generally offer exchanges only for products that arrive damaged, defective, or incorrect.

If an exchange is approved, we will provide instructions for receiving the replacement product.

Availability of replacement products cannot be guaranteed.

If you need to cancel or modify an order, contact us as quickly as possible.

We will make reasonable efforts to accommodate your request, but orders that have already entered processing, fulfillment, or shipment may not be canceled or modified.

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order is returned to us because an incorrect or incomplete address was provided, additional shipping charges may apply before the order can be reshipped.

We are not responsible for packages delivered to an incorrect address supplied by the customer, except as otherwise required by law.

If tracking information shows that an order was delivered but you cannot locate it, please first check with household members, neighbors, your building management, and the applicable shipping carrier.

Contact us if you still cannot locate your package and we will review the situation.

Akasha Herbs is not responsible for theft occurring after confirmed delivery, except where applicable law provides otherwise.

If we have confirmed that a refund was issued but you have not received it:

• Check the account associated with your original payment method.
• Contact your credit-card company or payment provider.
• Contact your bank or financial institution.
• Financial institutions may require additional processing time before a refund appears.

If you have completed these steps and still cannot locate the refund, contact us at:

[INSERT CUSTOMER SERVICE EMAIL]

Akasha Herbs currently ships within the United States.

Shipping costs and available shipping methods are displayed at checkout when applicable.

Estimated delivery dates are provided as estimates and are not guaranteed. Carrier delays, severe weather, holidays, supply disruptions, incorrect addresses, and other circumstances outside our reasonable control may affect delivery.

For questions about an order, return, refund, exchange, or damaged product, please contact:

Akasha Herbs LLC

Florida, United States

Email: [INSERT CUSTOMER SERVICE EMAIL]

Website: [INSERT WEBSITE URL]

Please include your order number whenever contacting us about an existing purchase.